Anjou Spa is currently closed. Anticipated Re-Opening in Early Autumn 2017

Appointment Scheduling

We gladly accept walk-in business when we are available to accommodate. However, we recommend booking your appointments in advance for the most desirable scheduling options. You can book appointments through our online booking system or by calling us at 541-241-8454.

Changes cannot be made to appointments for Spa Parties the day-of. Please notify us of any changes prior to your appointment date.

We observe the following holidays and will be closed: Easter, 4th of July, Thanksgiving, Christmas and New Year’s Day.

Cancellations, Returns and Exchanges

We require a credit card when booking an appointment. Changes to or cancellation of your appointment must be made 24 hours in advance to avoid a 100% charge for the cancelled services.

For large parties, a cancellation notice is required five days in advance.

For Spa Party private rentals, a cancellation notice is required seven days in advance. Spa parties must be reserved with a credit card provided by the spa party organizer. The credit card on file will be charged if there is a last minute cancellation or no-show by any spa party guest. All cancellations made less than one week prior to the spa party date will be charged for the full price of the service.

Retail returns are accepted for exchange or store credit, within 30 days of purchase, with receipt.

Timeliness

We value your time at Anjou Spa and want you to take advantage of every moment. Please arrive 15-30 minutes prior to your appointment time so that you may change into a robe and sandals to enjoy the steam room and our relaxation lounge. Arriving early is especially important for your first visit, as you will be asked to complete a spa intake form with questions about your health history and the specific needs and preferences you would like us to attend to during your service. If you have the first appointment of the day, the spa will be open 15 minutes early to let you in. Cheers!

New guests will be required to fill out a short intake form. For spa parties, we will email all forms to the spa party organizer to expedite this process – please have these filled out and bring them in with you.

Your treatment will begin and end promptly at the scheduled times. If you arrive late, we will be unable to give you the full service time so that we can stay on schedule for the convenience of our other guests and employees.

Confidentiality

Please be assured that all personal information collected is for the sole purpose of providing superior client service. This information will be held in the strictest confidence.

Peace and Quiet

For maximum relaxation, we ask that cell phones be turned off while visiting Anjou Spa. Please also be mindful of other guests in common areas and refrain from loud conversation.

For spa parties, we respectfully ask to keep your voices down so as not to disrupt other clients’ spa experiences. If you would like to control the noise level of the spa, you may reserve the spa. Anjou staff reserves the right to request noise volume to be reduced should it be disruptive to other clients. Comfort Level during Treatment

If at any time during the treatment you are not completely comfortable, whether it is the pressure of the massage or the volume of the music, simply let the service providers know. This is your time and the service providers are there to make sure your experience is everything that you want it to be.

Payment

Anjou Spa is pleased to accept cash, personal checks, travelers’ checks, Visa, MasterCard and American Express. We accept Spa Finder and Spa Week gift certificates as well.

Gift Cards

Anjou Spa gift cards are available for all services. If you would like to pre-pay a gratuity, our Welcome Desk can assist you at the time of purchase. All Anjou Spa gift card sales are final – we are unable to refund, reissue or replace any gift cards after the initial sale. Gift cards may not be purchased or used in conjunction with any special discount or promotion. At this time, we accept Spafinder and Spa & Wellness (Spa Week and WaySpa) gift cards.

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Gratuities

Gratuities are not included in Anjou Spa service prices. If you are pleased with your service, we recommend a gratuity of 15-20%. The gratuity may be paid in cash, by personal check or by credit card.

There is a mandatory 20% gratuity included in parties of five or more.

Children

Children over the age of 12 are welcome in the spa with a parent or guardian. Certain treatments can be performed on clients younger than 16 only with parental consent. Our Welcome Desk can provide you with additional information and answer any questions you may have.

Personal Belongings

Lockers are provided for our guests in the men’s and women’s changing rooms. Please leave all personal belongings in your locker during your service. We recommend against bringing jewelry or other valuables to the spa. Although we will do our best to locate and return any personal belongings left or lost at our facility, we cannot be held responsible for the loss of such items.

Product Return Policy

Anjou Spa will accept the return of any unopened and unused merchandise in its original packaging within 30 days of purchase. All returns must be accompanied with the original sales receipt. We will refund credit card purchases to the original card used.