Services are by-appointment-only and can be made online or by phone (541) 241-8454. We require a credit card number upon booking; your credit card is encrypted and secure and is hidden from staff. Please arrive 15-mins prior to appointment for robe change and intake. Consider 30-45 mins to enjoy steam and sauna prior to service. Guests may enjoy facilities for 60-90 minutes before or after service. Steam and sauna is not available for waxing services.
Changes cannot be made to appointments for Spa Parties the day-of. Please notify us of any changes prior to your appointment date.
We observe the following holidays and will be closed: Easter, 4th of July, Thanksgiving, Christmas and New Year’s Day. We close early on Christmas Eve.
Cancellations, Returns, and Exchanges
We require a credit card when booking an appointment. Cancellation of your appointment must be made 24 hours in advance to avoid a 50% charge for the session. For your convenience, cancellations may be made online (if logged into your profile) and if signed up, via text message. You may also call us at 541-241-8454. Emailing us a cancellation is subject to our confirmation of receipt of the cancellation.
If you call to reschedule within 12 hours of your appointment, no charge will occur. Last-minute cancellations (same-day) may be charged the full amount of service. No shows will be charged the full-service cost. Spa Members will be charged a $30 fee if an appointment is canceled on the same day.
Sick Clients: services will not be performed and you will be charged 50% if you come in to receive service while visibly sick.
For large parties, a cancellation notice is required five days in advance otherwise a 50% cancellation fee will be charged.
For Spa Party private rentals, a cancellation notice is required seven days in advance. Spa parties must be reserved with a credit card provided by the spa party organizer. The credit card on file will be charged if there is a last-minute cancellation or no-show by any spa party guest. All cancellations made less than one week prior to the spa party date will be charged for the full price of the service.
Retail returns are accepted for exchange or store credit, within 30 days of purchase, with receipt. If product is defective, we will refund you.
We are currently using COVID-19 Policies and Procedures. Read more here.
We value your time at Anjou Spa and want you to take advantage of every moment. Please arrive 15-30 minutes prior to your appointment time so that you may change into a robe and sandals to enjoy the steam and sauna room and our Relaxation Lounge. Arriving early is especially important for your first visit, as you will be asked to complete a spa intake form with questions about your health history and the specific needs and preferences you would like us to attend to during your service. If you have the first appointment of the day, the spa will be open 30 minutes early to let you in. Cheers!
New guests will be required to fill out a short intake form. For spa parties, we will email all forms to the spa party organizer to expedite this process – please have these filled out and bring them in with you.
Your treatment will begin and end promptly at the scheduled times. If you arrive late, we will be unable to give you the full-service time so that we can stay on schedule for the convenience of our other guests and employees.
Please be assured that all personal information collected is for the sole purpose of providing superior client service. This information will be held in the strictest confidence.
Peace & Quiet
For maximum relaxation, we ask that cell phones be turned off while visiting Anjou Spa. Please also be mindful of other guests in common areas and refrain from loud conversation.
For spa parties, we respectfully ask to keep your voices down so as not to disrupt other clients’ spa experiences. If you would like to control the noise level of the spa, you may reserve the spa. Anjou staff reserves the right to request noise volume to be reduced should it be disruptive to other clients.
Comfort Level during Treatment
If at any time during the treatment you are not completely comfortable, whether it is the pressure of the massage or the volume of the music, simply let the service providers know. This is your time and the service providers are there to make sure your experience is everything that you want it to be.
Anjou Spa gift cards are available for all services. If you would like to pre-pay a gratuity, our Welcome Desk can assist you at the time of purchase. All Anjou Spa gift card sales are final – we are unable to refund, reissue or replace any gift cards after the initial sale. Gift cards may not be purchased or used in conjunction with any special discount or promotion. At this time, we accept Spafinder and Spa & Wellness (Spa Week and WaySpa) gift cards.
Gratuities are not included in Anjou Spa service prices. If you are pleased with your service, we recommend a gratuity of 15-20%. The gratuity may be paid in cash, by personal check or by credit card.
There is a mandatory 20% gratuity included in parties of five or more.
Minors younger than 15 must have a parent or guardian at the spa at time of service. Certain treatments can be performed on clients younger than 18 only with parental consent and with the parent in the room. A consent waiver must be signed prior to the service. We do not have pediatric massage trained LMTs at this time. Please keep in mind the Relaxation Room is an adult environment. Our Welcome Desk can provide you with additional information and answer any questions you may have.
Lockers are provided for our guests in the men’s and women’s changing rooms. Please leave all personal belongings in your locker during your service. Please note that while COVID procedures are in place, personal items will be left in the treatment room with you and locker rooms are not available. We do not recommend bringing jewelry or other valuables to the spa. Although we will do our best to locate and return any personal belongings left or lost at our facility, we cannot be held responsible for the loss of such items.
Product Return Policy
Anjou Spa will accept the return of any unopened and unused merchandise in its original packaging within 30 days of purchase. All returns must be accompanied with the original sales receipt. We will refund credit card purchases to the original card used.
Have a service dog? We welcome these well-behaved buddies! Please do not bring your service dogs into the Hot Sand Sauna or the Steam Room.
Spa voices are required to ensure everyone’s peace of mind. Outside food and drink are not allowed. Please do not fill your Hydro flask with our complimentary kombucha. Electronic devices such as laptops and tablets are not allowed in the Spa.